FREQUENTLY ASKED QUESTIONS

Have a question? Here are the answers to some of the most common queries we get. Of course, if we still haven’t covered it, feel free to get in touch – we’d love to hear from you!

 

If you have a question about our wedding and event floral design services, please contact us at hello@janeandjones.com.au and we would be more than happy to answer your specific questions. 

 

DO YOU HAVE A SHOP - CAN I COME SEE YOU THERE? 

At the moment we work from our home studios but we are more than happy meet with you in a cool café somewhere and chat about your flower ideas for your wedding or event.  To check out our work head to the gallery or our instagram and facebook pages which are updated with all our latest stuff all the time.

 

WILL THE FLOWERS THAT I ORDER BE EXACTLY AS THEY ARE IN THE PHOTO?  

We love to use what is fresh and available every Friday, which means each week will be slightly different – but still just as amazing!  The pictures in our online shop are to show size and style – you order the size you want and we will make sure we match the quantity of beautiful fresh blooms to match your preference.

 

CAN I REQUEST CERTAIN FLOWERS OR COLOURS? 

With our Friday flower we aim to create what we can each week using only the freshest Australain grown blooms available to us that day so we can’t guarantee specific flowers or colours.  If you need specific flowers or colours for a special reason, send us an email and we will look at creating a custom order just for you!

 

WHERE DO YOU DELIVER? CAN I HAVE FLOWERS SENT TO WORK? 

Check out our delivery areas on our shop page –as long as the delivery address falls within our delivery locations we will definitely deliver – even if it is a workplace!  In fact we love bringing blooms to work!

 

WHAT IF I'M NOT HOME WHEN YOU DELIVER? 

If you or the person you are delivering to is not home when we drop around to deliver, we will leave the flowers in the safest spot we can find.  All our flowers are either in jars or have a water bubble attached so the flowers will have plenty to drink while they wait for you to come home.  Unfortunately, we cannot come back later and cannot take responsibility for the flowers one they have been dropped off at the given address.

 

 

 

 

 

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